Online Dispute Resolution (ODR)
Securities and Exchange Board of India (‘SEBI’) vide its circular dated July 31, 2023 read along with circular dated August 04, 2023, has introduced an Online Dispute Resolution Portal (ODR Portal), a platform for resolution of disputes arising in the Indian Securities Market with Market participant including Mutual Funds.
ODR Portal named SMART ODR Portal – ‘Securities Market Approach for Resolution Through ODR’ is being made available for investors on https://smartodr.in/login.
The ODR portal offers a platform to investors to file any complaints in case the investor is not satisfied with the resolution of the complaints raised directly with the Asset Management Company or through the SCORES platform of SEBI.
Investors can raise the dispute resolution process through the ODR portal only when within the applicable law of limitation and when it is not under consideration under SCORES guidelines or not pending before any court.